1. 30-Day Satisfaction Return Window
At Web Shop, we strive to ensure complete customer satisfaction with every printing hardware purchase. We offer a 30-Day Money-Back Guarantee on all hardware products purchased directly through our website.
If you are not completely satisfied with your printer purchase, you may initiate a return request within 30 calendar days from the date of physical delivery.
2. Return Eligibility Criteria
To qualify for a full product refund, items must satisfy the following conditions:
- The hardware unit must be in original, un-damaged condition with all serial tags intact.
- Items must be returned inside original manufacturer retail packaging, complete with power cords, manuals, and accessories.
- Returns must be accompanied by an approved Return Merchandise Authorization (RMA) tracking number issued by our customer team.
3. Non-Returnable Items
The following items are strictly non-refundable due to health, safety, and single-use licensing restrictions:
- Opened ink bottles, un-sealed toner cartridges, or printhead units that have been filled/installed.
- Downloadable software licenses, activation keys, or electronic service agreements once redeemed.
4. Refund Processing Time
Once your return shipment is received at our logistics center and passes inspection, we will issue a notification via email. Approved refunds will be credited back to your original payment method (Credit Card, PayPal, Visa, Mastercard) within 3 to 5 business days.
5. Shipping Costs for Returns
If the return is due to a defective unit or shipping error on our part, Web Shop will provide a pre-paid return shipping label. For elective returns or change-of-mind purchases, the customer is responsible for standard return shipping fees.
6. How to Initiate a Return
To request an RMA return label or check refund status, please contact our support team:
Web Shop Returns Department
Email: info@webshop.website
Direct Inquiry Form: Submit Inquiry Page